Interactive Supercomputing produces a product that enables Scientists and Engineers to run their VHLL codes on HPC systems. Reporting to the VP of Applications and Support, the Technical Support Leader contributes significantly to the future success of ISC customers and the company as the leader responsible for  providing the best possible user support. The Technical Support Leader works closely with a group of Applications Engineers to accomplish these goals. The position requires a high degree of interaction with Sales and Marketing as well Product Development.

• Helps users of supercomputer software achieve successful applications
• Responsible for all aspects of presale and post-sale technical support
• Maintains a flow of information between sales, support and product development
• Supports customers in a heterogeneous desktop (Linux/UNIX, Windows XP and MAC) and high-performance Linux-based server environments
• Maintains CRM database; ensures timely response and issue resolution
• Provides input to Knowledge Base, FAQs, and support website
• Analyzes user feedback to create new product requirements
• Manages transition from internal testing to distribution to the broader user base of new releases through Alpha, Beta and final releases

Psychedelic Turtle - 2005 - 2007

Webmaster

• Web Site Design and Redesign
• E-commerce
• Internet Marketing
  
  Provided services to small businesses. Applied expertise with business processes to implement solutions to maximize business opportunities.

UNITED ELECTRONIC INDUSTRIES - 2004 - 2005

 Inside Sales Engineer

• Generated new business and managed existing accounts by handling pre-sales inquiries, providing application analysis, price quotations and following up on customer requirements. Personal sales averaged about $70k/mo.
• Provided support on sales related issues to network of representatives and distributors throughout the world.
• Assessed potential application of company products or services and offered solutions that met customer needs.
• Researched and reported to potential customers the benefits of purchasing company products or services.
• Provided technical training to clients and communicated customer feedback into future product developments.
• Used technical knowledge of product offerings, applications and technology to support and build sales.
• Developed specifications for custom applications for customers when requested, to enable sales of product into those applications. Aided in the implementation of these systems through development and testing.

LABTECH (Laboratory Technologies) - 1997 - 2003

Applications Support Engineer

• Solved customer technical problems related to design and application of PC-based automation systems
• Assisted customers in troubleshooting problems of computer I/O, transducers and actuators and their interaction with computer software configuration in order to allow them to construct systems which would meet their requirements
• Supported users of the LABTECH software in its application to the development of PC based measurement and control systems
• Reconstructed and analyzed measurement and control subsystems in order to facilitate reproduction and solution of application problems
• Tracked software problems, conceived and tested solutions to them
• Developed new software products in conjunction with other Engineers
• Managed transition of new products from conception to production by implementing necessary quality control and installation modifications and producing relevant documentation
• Maintained common databases for customer information, inquiry tracking and quality control
• Performed network administration tasks
• Implemented marketing programs via automated fax and e-mail
• Acted as primary editor of company's electronic newsletter
• Maintained company web site by keeping content up to date and making improvements
• Led four day seminars where customers were instructed in product application methodology

TEKRON COMMUNICATION SYSTEMS - 1993 - 1995

Applications and Product Development Engineer

• Developed products for computer interfacing, cable trunk switching, computer controlled RF switching, and broadcast transmitter monitoring
• Performed mechanical and electrical design, constructed prototypes, tested against application requirements
• Configured and supplied technical support for computer-based switching and graphics systems
• Composed quotations for components and systems to be used in CATV and broadcasting
• Selected and purchased components
• Managed repair and replacement of defective products as necessary

UNIVERSAL CORRESPONDENCE SCHOOL - 1992 - 1993

Educational Program Developer

• Created and edited student assignment booklets, covered TV, VCR and computer technologies
• Composed lessons on computer program design and C language programming
• Explained computer applications such as Lotus 1-2-3 and dBASE
• Researched subjects as necessary and produced documents on PC

CELTEK ELECTRONICS - 1990 -1992

Applications and Manufacturing Engineer

• Ensured quality of microprocessor-based instrumentation and RF level sensors
• Processed customer orders to create production orders
• Specified custom systems based on application requirements
• Maintained product documentation and provided technical support
• Evaluated changes in product design and made recommendations for solution of production  problems
• Devised tests and determined manufacturing procedures
• Implemented record keeping system necessary for production, installation and support
• Made extensive use of personal computers for product testing and data analysis

IBM - 1989

Manufacturing Engineer

• Responsible for assembly and inspection of power supplies for computer systems
• Carried out board and unit level tests using automated test equipment
• Trained other personnel as necessary

HIREL CIRCUITS - 1987 - 1988

Manufacturing Engineer

• Created computer numerical control programs for drilling and routing of printed circuit boards
• Interpreted blueprints and artwork supplied by customers
• Prepared production artwork for imaging of printed circuit boards from customers' originals

CARLETON UNIVERSITY - 1984-1985

Physics Laboratory Demonstrator

• Supervised students in laboratory setups and assisted them in solving problems
• Graded Laboratory reports

FERMI NATIONAL ACCELERATOR LABORATORY
 - Summer 1984 for CARLETON UNIVERSITY

Scientific Research Assistant

• Participated in testing and development of computer-based instrumentation for particle physics  experimentation
• Developed test algorithms in FORTRAN on DEC PDP11 to generate and analyze data generated by automated calibration system
• Modified instrumentation to optimize calibration accuracy
• Analyzed noise and crosstalk limitations of instrumentation

FUNCTIONAL SKILLS SUMMARY:

• Analysis of technical requirements and problems
• E-business Internet consulting - Web Design, E-commerce, Internet Marketing
• Working knowledge of HTML, PHP, ASP, JavaScript and web site development tools
• Working knowledge of FORTRAN, PASCAL, C++, Visual Basic and Matlab
• Use of the Internet to research and solve technical problems
• Development, support and use of applications on Windows and Linux
• InstallShield script analysis and modification
• Technical documentation of products, procedures and applications
• Technical training in verbal and written form
• Design, QA and support of instrumentation, graphics and automation systems
• Design of tests using manual and computer controlled instruments
• Design and manufacture of PCBs, power conversion, instrumentation and communication systems